Shipping & Returns Policy
Thank you for choosing Queen Bling Accessories for your jewelry and accessories needs and desires. We strive to provide you high quality products with excellent service.
HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
Orders are processed and shipped within 3 business days of payment. Shipping costs are determined by weight of the item and location of delivery. Most items should arrive within 3-5 business days after they are shipped. Tracking is available and will be sent via email.
WHAT IS YOUR RETURN POLICY?
Exchanges and returns are accepted within 14 days of the date the order was placed. The item must be sent back unworn and in its original packaging. All sales, discounted and clearance items are final sale (non-refundable nor exchangeable).
WHAT CAN I NOT RETURN?
Health and Hygiene Laws restrict the return of earrings, therefore, we can’t accept returns and exchanges of any earrings and pierced jewelry.
I ENTERED THE WRONG SHIPPING ADDRESS, WHAT CAN I DO?
It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at queenblingaccessoriesllc@gmail.com
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to receive your order.
Queen Bling takes no responsibility for goods lost due to incorrect shipping details.
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If for any reason your package is returned to us we will re-shipped to you. However, the reshipping may be at an extra cost depending on the reason it was returned to us.
HOW DO I START THE RETURN PROCESS?
If you wish to return your product, please follow these instructions:
Please email us at queenblingaccessoriesllc@gmail.com
Please specify which product you are interested in returning, and the reason for this return.
ARE RETURNS FREE?
You will be responsible for paying for your own shipping costs for returning your item.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY REFUND? (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Inspection of returns usually take 3 business days of the day we receive the return, but it might take longer during busy periods. Please email our team at queenblingaccessoriesllc@gmail.com if you would like to follow up on the status of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
WHY WASN’T MY SHIPPING FEES REFUNDED?
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
WHAT IF MY RETURN GETS LOST IN THE MAIL?
Queen Bling ships with efficient postal services that provide mail-tracking facilities, and we suggest you do the same when sending your items back to us. We are not responsible for items that are lost or damaged during returns.
WHAT IF I RECEIVE DEFECTIVE OR DAMAGED PRODUCT?
If you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible.
If you need to exchange a piece, send us an email at queenblingaccessoriesllc@gmail.com with a picture of the faulty item, and our support team will assist you promptly.
Immediately after the exchange is approved by our support team, we will send you instructions for you to return the faulty items, and we will send you a new replacement item.